Can I place an online order for in-store pickup?
Yes, absolutely. Simply select “store pickup” at checkout: if the item is in stock, you will be notified automatically that the item will be ready for pick up within an hour. If the item is out of stock (you will be notified of this prior to purchase), we will call you once the item arrives and is ready for pick up.
When will my order ship and how can I check my order status?
Lightspeed eCommerce is our standard fulfillment agent. You will receive an email for order confirmation and a followup email with tracking information. WooCommerce is our wedding registry fulfillment agent for confirmations only. You will receive an email for order confirmation, order completion, or order status change; you will receive a separate email from urbAna for tracking and delivery confirmation.
Can I cancel or modify my order before it ships?
How long will it take my order to ship?
Delivery times vary. Lightspeed eCommerce sends ETA and tracking info automatically, we send tracking info in all other instances, usually the same day you placed your order.
What is your return policy?
Returns can be made within 14 days from the date of purchase with a valid receipt for a full refund, returned in the manner you paid. After 14 days, we offer store credit with a valid receipt. We offer store credit for any gift returned with a valid gift receipt within 30 days of the date of purchase.
What if I want to exchange a gift?
Exchanges are definitely allowed and can be done at either of our locations with a valid gift receipt.